Reservation Services Coordinator
To provide support to the network through functions associated with the Reservation Services, Group Services and Agency support.
KEY ACCOUNTABILITIES
Key Activities
1. Handle credit /refund related queries from travel agents and co-ordinate with finance where appropriate
2. Handling of flight disruption related to passenger reservation including re-accommodation of passengers affected by the disruption
3. Provide first level support to end users on all commercial system related queries
4. Handling all group services related queries from travel agents and ensuring other group support jobs such as pre-flight check, time limits, inserting names, special handling of Haj/Umrah movements
5. Support testing on new versions of the reservations system provided by the vendors
6. Prepare periodic/adhoc reports for use by commercial business development managers and other sections
7. Ensure pre-flight checks are done and PNLs released on time
8. Ensure schedule changes are implemented
9. Respond to phone calls/emails in a timely and professional manner ensuring service quality levels are maintained at all times
Qualifications:
MINIMUM QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS
Minimum Qualification
- University Degree
Experience
- A minimum of 2 years’ customer service experience preferably in the in airline industry
CORE COMPETENCIES
• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
Warning on Recruitment Fraud
flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.
These offers often look legitimate and may include job descriptions, salary, and benefit details. The offers then direct recipients to provide bank account details.
Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never refer you to a third party to process applications or visas. Official communications from flydubai will only come from an email address ending in @flydubai.com and job opportunities with flydubai are advertised on flydubai’s websites.
If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at [insert email] or [insert phone number] to confirm the authenticity of the message.
