Business Team Coordinator
Support the launch of the new Business Class product based at DXB airport by providing assistance and enhancing service to our business class passengers as they pass through the airport, ensuring that we deliver all the agreed services of the product specification.
KEY ACCOUNTABILITIES
Key Activities
• Provide a welcome service to our business passengers at Check in, and at other customer service touch points and assist in smoothing the customer journey through the airport.
• Monitor and resolve site issues which might impact business customer experience at Dubai airport.
• Assist Business customers during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive.
• Take service recovery measures when appropriate to protect the customer experience.
• Act as a liaison with the call center team in delivering all elements of the business class experience.
• Liaise with FZ outstation network for special handling requests and coordination during flight irregularities.
• Provide a flight editing function in Dubai to ensure that any required service requests are applied to individual customers.
• Provide customer recognition to our frequent fliers through individual contact on each journey through the airport.
• Deliver front of house services in the flydubai business lounge, assisting customer with resolving problems, assisting in re-routing during times of disruption, overseeing services provided by 3rd party suppliers in the lounge and checking in passengers as required.
Qualifications:
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Qualification
• A good level of general education
Experience
• At least 2 years previous experience in direct customer facing environment.
• Previous experience in airport service environment and familiarity with airport processes, documentation and systems.
• Previous experience in dealing with premium customers would be an advantage.
• Previous hospitality experience as well as additional spoken languages would be useful
Knowledge / Skills
• Good verbal / written communication in English
• Ability to communicate in Arabic/ Russian highly desirable
• Ability to use PC applications
CORE COMPETENCIES
• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
Warning on Recruitment Fraud
flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.
These offers often look legitimate and may include job descriptions, salary, and benefit details. The offers then direct recipients to provide bank account details.
Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never refer you to a third party to process applications or visas. Official communications from flydubai will only come from an email address ending in @flydubai.com and job opportunities with flydubai are advertised on flydubai’s websites.
If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at [insert email] or [insert phone number] to confirm the authenticity of the message.
